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Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. SO please read following terms and conditions thoroughly.
4incustompatch.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Ordering Terms and Conditions
Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.
The gurantee of "order delivered on time or its free" will be valid only if there is not any delay caused by the carrier/shipping company, and it will be only for valid continental US States.
4incustompatch.com will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from 4incustompatch.com to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.
For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any cancellations of orders should be made within 6 hours of placing the order.
There will be a 2.5% service fee for any credit card payment for $2500 or above.
When a deliver is not met we can only issue delivery charged , we cannot issue the production cost as production takes manpower and material , this is a non refundable
Customer has to return the product back, at his shipping cost for full refund.
There will be cancellation fees of $5 for any order less then $20.
A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply.
When placing an online order, if you press 'SUBMIT' more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving 4incustompatch.com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives 4incustompatch.com the permission to charge the credit card. By agreeing to this policy the customer can not charge back the amount of the order to avoid payment.
* There will be no changes applied to RUSH orders.
We do not make any changes when the order is on machines(in production).
If for any reason changes need to be made then that will incur extra cost for the portion of products already completed + mold cost that the factory informs us.
If a customer has done charge back they need to return all the products to us (provided office address). If you win the charge back and did not return the product we will charge you for the order.
Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong PMS color of wristbands, unable to meet the turnaround time stated. 4incustompatch.com is not liable for anything more than the amount of the order.
Productions cost is not refundable.
If an order is late , only the shipping charges will be pro-rated.
Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.
Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.
Customer will have to ship the package back via ground shipping on his own expenses.
Once the order is placed, send us the artwork to our email@example.com immediately. The email should include all the instructions relating to logo/artwork.
4incustompatch.com inspects all artwork submitted to make certain that it meets the specific requirements for applying your sign to the products you selected. If minor modifications are required, we will make these free of charge.
We do not guarantee same color bands on re-orders.
We cannot duplicate orders 100%. However, we will try to make the order as close as possible. A digital proof must be requested to confirm the order. If any order(s) is sent without selecting a digital proof request then the order will not be our liability.
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.
The color in the proof is not the real color, It is difficult to show the correct color in the monitor, the color will be made in the pantone number "C" (not "U").
The digital proof option is only valid for 2 day if no changes are requested within 2 day or if we get no response from the customer we will start production on the order due to deadline reasons. We suggest that all customers approve the orders or make all changes. And finalize there orders in 2 days from the time of placing the orders.
For rush orders we can only wait maximum 6 hours for approval or changes. If no response received then we will start production on order as placed to match invoice details and no future complaint will be accepted.
For orders with fastest delivery of 2 days turn around time we can only wait for 1 hour for proof approval from customer else we will start production as ordered.
It is the customers responsibility to follow up on the digital proof as soon as the order has been placed.
Furthermore,it is the customers responsibility to call the customer care in the event the digital proof has not arrived.
This will ensure proper communication and placement of the customers order.
All metallic colors will change color overtime due to oxidation.
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them. In case of reoders the colors might be slightly different as the these are manually mixed and slight differentiation is natural and inveitable
Price quotations are only valid if they are given in written by email.
Production time varies from 1 week to 2 weeks depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we'll do everything within our power to meet it.
SHIPPING CHARGES MAY VARY DEPENDING UPON QUANTITY ABOVE 10000. OUR TEAM MIGHT CONTACT YOU BACK WITH CHARGES AS PER SHIPPING COMPANY.
4incustompatch.com guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
Their will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that paticular order.
There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.
The shipping is charged on each order to keep rate low on shipping products from CHINA to USA. If we combine shipping DHL and FEDEX will increase our rates and we will have to increase the rate of our low priced products.
4incustompatch.com is not liable for any delays, holds or charges due to customs.
Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number, email address, colors, etc.
We consider shipping and production time from the date of approval. Weekends are not counted in delivery days . The in hand delivery date may change automatically without notice depending upon the approval of the proof
If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.
Any package that is there in our ware house for 7 or more days will not be our responsibility and will be discarded
Please note if order is not approved or no update or communication is received within 48 hours of placing the order then it will go into production as placed.
Rush delivery (anything less than or equal to 7 business days turnaround):
If order is not approved in 6 hours of being placed then it will go into production as placed.
Once order is in production no changes can be made.
If changes are still needed then there will be extra cost depending on the production which has been completed already by factory.
Shipping insurance :
Every order will have a shipping insurance added to the order according to the order style and size.
Shipping insurance will cover the following:
*Customer can call within 24 hours of the order to waive the option to have insurance coverage and the sales team will have it removed.
4incustompatch.com accepts Visa, Master Card, American Express, Discover & PayPal
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