Orders & Design
How do I use the online designer?
Click here to see a How-To Video
What is the minimum quantity I can order?
There is no minimum order quantity for custom patch orders, one piece is also ok to customize.
When will I receive a response?
All inquiries will receive a response within 1-2 business days through the e-mail that was supplied.
What is the turnaround time?
Once everything is approved and paid for custom patch orders, the turnaround time is about 2 to 3 weeks.
Do you offer a Rush service?
Yes, if you require your order sooner than the regular 2 to 3 week time frame, please feel free to contact email@example.com or call 1-949-371-5589. Then, we will try to accommodate your request.
What if I need a special request/design?
We can create any design you would like. Please feel free to send your specific requirements to firstname.lastname@example.org. We will make the artwork and send you the quotation accordingly for your reference.
Can I submit my own design?
Yes, once the order is approved and paid, we will send you the artwork for your check via email. When getting your approval, we will arrange the full production.
How can I place a re-order of a design I have previously submitted and ordered?
You can login in your accountant and choose the order you want to repeat online directly, or you can contact us directly. Once your request is received, we will contact you to confirm the reorder before processing any payments.
What type of art file formats do you accept?
If you have vectored art in an .ai, .eps or .psd file, we would prefer to work with that, however, we can accept most common type of files, such as .jpg, .png, .gif, .pdf, to name a few.
Will I get to see how the patch looks like before I place the order?
Yes, our design team will create a full color proof for your review and approval, so that you can see how the patch will look like.
Do you offer unlimited artwork revisions?
We provide free artwork with your order. When placing an order, we will strive to make your design exactly the same as your vision, and minimize changes as much as possible. We will ensure that the artwork we provide meets your requirements.
I don’t have a specific image, but want to create my own personal patch. Can you help?
Sure thing. Use our image library to find the right artwork for your patch, add the text, and customize your patch according to your vision with our online patch editor. If you need some more advanced assistance, we also have a Design team that can help you tweak your existing design, or create a whole new design from your concept.
Shipping & Returns
How long will it take to receive my products?
The production time for embroidered and woven patches is 10-12 business days after you approve your sewn sample. Please ensure you provide us with the date you need your patches in-hand at the very beginning of the process when you request your quote. Otherwise, we cannot guarantee an exact delivery date. PVC patches typically take 15-20 business days. Production time for all other custom products falls within a 7-14 business day range.
Do you ship to an APO?
Yes, we can ship to an APO. There is a small shipping and handling charge to do that.
What are your shipping costs?
Our prodcuts are free shipping.
What is your return policy?
We do not accept returns on custom items. If you need to return products because of the return policy, we will be responsible for it.
What kind of payment methods do you accept?
We support PayPal, Credit card and other payment methods.
Do you charge for shipping or sales taxes?
We do not charge shipping for any order shipped to a United States address. And we do not charge sales taxes also.
Why do I have to pay for my patches up front?
Due to the inherent nature of patches, they have no value to anyone except the person who ordered them. Therefore, we must request payment when placing an order.
What if I find patches that are cheaper?
Remember the old saying, you get what you pay for. Our patches are made of the best materials and are guaranteed against defects. We have the best customer service in the industry. We are one of the largest suppliers in the industry.
How is pricing for patches determined?
There are many factors that affect pricing, but the basic price is determined by size and quantity. The larger your patches, the more they will cost per piece. Conversely, the more patches you order, the less they will cost per piece. Certain other less common factors may increase the price, including but not limited to: embroidery coverage, the quantity of thread color, backings, special upgrade, etc.
What materials are your patches made of?
We have 7 different types of patches, including embroidered patches, woven patches, leather patches, bullion patches, printed patches, and chenille patches. Made from different materials, these patches are found in a variety of colors and shapes to suit your need.
How durable is the iron-on backing?
If you're looking for a more permanent solution, you should consider the iron-on backing. This type of patch is good for approximately 20-30 washings. We recommend using a hot cut border if the patches are going to be ironed on.
What is the tape backing used for?
The tape backing is for temporary application, but it's still an excellent addition to any trade show or event. It can be peel and stick, so it's easy to put on and take off. And the glue is very sticky, so it will hold fast. We recommend a hot cut border for patches with tape backs.
Does my patch have to be round or square?
We can use the hot cut border to make your patch into any shape you want. Usually, round, square, rectangular, triangular or oval patches will have a merrowed border. Our path design system provides a variety of shapes for you to choose from.
Can you make patches that are smaller than 2”?
Yes, we can, however, the minimum size of the patch would depend on the level of detail in the design.
What is the largest patch you can make.
We can make patches up the 12” width or height.
Can I get Velcro or iron-on backings on patches?
We can add a Velcro or iron-on backing for your convenience upon request, additional fees would apply.
How do I determine the overall size of my patches?
Simply take the average of your width and height. For example, the overall size of a 2 x 3 inch patch is 2.5 inches. Use this size to determine price.
Can you match any color?
There are a lot of colors in our design system for you to choose from. If you have a specified color number, we will also match one of our available thread colors according to the color number you provide.
Can I have more than one color version of the same design?
We can do multiple color versions on your order, however due to the production process, pricing will vary depending on the number of different colors.
What’s the difference between Printed, Embroidered, and Woven Patches?
The printed patch has a smooth surface. The thread of embroidery patch is thicker, and the thread of woven patch is thinner.
Can I choose the background color of my patch?
Absolutely. Use our design system to choose the image, background, and merrow color. From beginning to end, the process of making your order is completely custom and personalized.
Can I have any color merrow on the edge of my patch?
You can choose the color you want in our design system, and we will arrange the production according to your requirements. When choosing your merrow color, it is a good idea to try to match the border color with the color elements present in your design. This helps to tie the whole custom patch together and make it look professional and stylish.
What are the types of patches?
There are many types of clothing patches: embroidery, woven, printed, letaher, chenille and buillion patches. The embroidery patches, woven patches and printed patches are the most common. With embroidered patches, the custom design is embroidered with threads on a twill base. In woven patches, the thinner threads are used so they are stitched together in a continuous design, and don’t have additional garment base. In printed patches, an artwork design, photograph, or text is printed with ink onto fabric.
Why printed patches?
Printed patches are perfect for those who want to easily create, order, apply, and use patches multiple times. They have no color restrictions, so any other detailed artwork on your logo, photo, or custom patch will look similar to the original image. Printed patches are more practical and longer lasting - they are completely washable, dry clean and fade resistant. Small text, colors, gradients and shadows can be clearly reproduced on the printed patches. The printed patch is lighter than the embroidery patch, and the surface is flat and smooth, so it can be easily attached to more complex garments. Generally speaking, mass production of printed patches is faster and cheaper.
How can printed patches can be used?
You can use custom patches to personalize your own clothing. Personalized patches look great on denim jackets, shirts, hoodies, skirts, trucker hats and baseball caps, or on your handbags, backpacks and luggages. They will never be confused with others!